Frequently Asked Questions

Take a look down below to see answers to the questions we hear all the time. Don't see what you're looking for? Contact us and we'd be happy help!

What are the electrical requirements for a BIG CHILL trailer?

All of our trailers run on standard household 120V power and require a 20A service. If the trailer is to be plugged in outdoors, a GFCI outlet is required. A vast majority of household/commercial outlets meet these requirements. 

Can a BIG CHILL trailer run on a generator?

YES! In fact, we have generators available to run any of our trailers and they are conveniently mounted to the trailer tongue. Let us know if you require one when you make your reservation and we'll make sure you have the power you need to stay cool. 

What do I need to do to prepare for delivery of a BIG CHILL trailer?

Not much! One of our Chill Crew will deliver and set up the trailer and answer any questions you have. All you need to do is have a relatively flat area picked out where we can drop the trailer and have the required power nearby (unless running on a generator). We'll take care of the rest! 

What if there is a problem with my BIG CHILL trailer?

We are very diligent with the maintenance of our trailers and their equipment. In the unlikely event that there is a problem, you can call our service hotline at (204) 406-1BIG. One of our Chill Crew will have you back up and running in no time!

How far away from an electrical service can a BIG CHILL trailer be placed?

All of our trailers come with a 15m (50') cord that can plug directly into any 120V outlet. If the trailer is to be placed further from an electrical source, let us know ahead of time and we'll make sure there is a generator conveniently attached to the trailer.

Which payment methods do you accept?

We accept debit/interac payments and all major credit cards.

How do I reserve a BIG CHILL trailer?

To make a reservation you can contact us by phone, email or by visiting our office. In order to make your reservation we require a deposit of 25% or $100, whichever is the greater amount, and a credit card number.

Can I cancel my reservation of a BIG CHILL trailer?

Absolutely! A reservation may be cancelled at any time. If a reservation is cancelled more than 10 days prior to the start date of the reservation, the deposit will be fully refunded. If the reservation is cancelled 10 days or less prior the start date of the reservation, the deposit is non-refundable. 

I have my own truck. Can I pick up and/or move my BIG CHILL trailer myself?

No. Our trailers are only to be delivered and moved by one of our Chill Crew.

What security features does a BIG CHILL trailer have?

Each trailer comes with a keyed padlock on the door to prevent unauthorized access to the contents inside and a hitch lock to prevent the entire trailer from being moved or stolen.